Last updated: 10 September 2026
IT-ICU respects the privacy of visitors, prospective clients, clients and other people who interact with our website or services. This Privacy Policy explains how IT-ICU may collect, use, store and disclose personal information and other information when you visit www.it-icu.com, contact us, make an enquiry, or engage IT-ICU to provide information technology services.
IT-ICU operates from New South Wales, Australia. This policy is intended to provide clear information about our privacy practices. Where privacy or other laws apply to a particular activity, IT-ICU intends to handle information consistently with those applicable requirements.
1. Information we may collect
Depending on how you interact with IT-ICU, we may collect information including:
- your name;
- email address;
- telephone number;
- business or organisation details;
- the subject and contents of an enquiry;
- information you voluntarily provide about an IT issue, project, system or support requirement;
- communications and correspondence with IT-ICU;
- records reasonably required to quote, provide, administer or support services;
- technical information associated with your use of our website, such as IP address, browser and device information, approximate geographic location, referring website, pages visited, dates and times, and website interaction information; and
- information reasonably necessary to protect the website and forms from spam, fraud, abuse, attacks and automated activity.
Please do not send passwords, authentication codes, private keys, payment-card details or other highly sensitive credentials through the ordinary website contact form or ordinary email. Where sensitive access information is genuinely required for an engagement, IT-ICU may arrange an appropriate alternative method of exchange.
2. How we collect information
We may collect information:
- directly from you when you contact us through the website, email, telephone or another communication method;
- when you engage IT-ICU or provide information necessary for an IT service;
- automatically when your browser interacts with our website, hosting, security and analytics systems;
- through service providers used to operate, secure and measure the website;
- from publicly available sources where reasonably relevant to an enquiry or engagement; and
- from another person or organisation where they are authorised to provide the information to us.
The IT-ICU website contact form may allow visitors to provide information including their name, email address, telephone number, subject and message.
3. Why we use information
IT-ICU may use information for purposes including:
- responding to enquiries;
- communicating with prospective clients and clients;
- assessing IT issues, requirements and project scope;
- preparing quotations, proposals or recommended next steps;
- providing agreed IT support, consulting, cybersecurity, infrastructure, recovery or other technical services;
- administering client relationships and maintaining service records;
- operating, maintaining and improving the website;
- measuring website usage and effectiveness;
- detecting and preventing spam, bots, attacks, fraud and misuse;
- protecting IT-ICU systems, clients and services;
- diagnosing technical problems;
- maintaining appropriate business, financial and administrative records;
- establishing, exercising or defending legal rights;
- complying with applicable legal obligations; and
- other purposes reasonably related to your interaction with IT-ICU.
IT-ICU does not sell or rent customer lists or personal information.
4. Google Analytics
IT-ICU uses Google Analytics 4 (GA4) to understand how visitors use the website and to help measure and improve website performance and effectiveness.
Google Analytics may process information such as:
- IP address;
- browser and device information;
- page URLs;
- referring information;
- approximate geographic location;
- dates and times of visits;
- page views;
- scrolling and other website interaction events;
- analytics identifiers; and
- other technical information associated with website use.
IT-ICU does not intend to send names, email addresses, telephone numbers, contact-form contents, passwords or other information that directly identifies an individual to Google Analytics.
Google may use cookies, identifiers or similar technologies in connection with Google Analytics. Information processed by Google is subject to Google’s applicable terms and privacy practices.
For more information about how Google uses information from websites and apps that use Google services, see:
How Google uses information from sites or apps that use our services.
5. Cookies and similar technologies
The IT-ICU website and services used by the website may use cookies, local storage, identifiers or similar technologies for purposes including:
- website operation;
- security and fraud prevention;
- bot detection;
- maintaining technical state;
- traffic measurement; and
- website analytics.
Google Analytics may use cookies or similar technologies as part of its operation.
You can control or remove cookies using your browser settings. Restricting some cookies or technologies may affect website functionality or prevent analytics or other features from operating correctly.
Where applicable law requires information or consent before particular cookies, storage or tracking technologies are used, IT-ICU will take reasonable steps to comply with those requirements. This Privacy Policy itself is not intended to replace any technical consent mechanism that may be required by applicable law.
6. Cloudflare and website security
IT-ICU uses Cloudflare for website security, network delivery and related services. Website traffic may therefore pass through Cloudflare infrastructure.
Cloudflare may process technical information associated with website requests, such as IP addresses, browser or device information, network information, request information and security signals.
IT-ICU also uses Cloudflare Turnstile to help distinguish legitimate visitors from automated, abusive or malicious activity.
Cloudflare’s handling of information is governed by its applicable privacy practices. Further information is available at:
7. Website hosting
The IT-ICU website is hosted using HostPapa services.
Information submitted to, transmitted through or stored by the website may therefore be processed on infrastructure operated by HostPapa or its service providers where necessary to provide hosting, storage, backup, security and related services.
HostPapa’s handling of information is governed by its applicable terms and privacy practices. Further information is available at:
8. Contact forms and email
IT-ICU uses website contact forms to receive enquiries from prospective and existing clients. Information submitted through a contact form may include your name, email address, telephone number, subject, message and any other information you choose to provide.
The website uses Contact Form 7 as part of its contact-form infrastructure and WP Mail SMTP as part of its email-delivery configuration.
Website form notifications and other IT-ICU email communications may be transmitted using Dynadot email hosting and SMTP services. Information contained in an email or website enquiry may therefore be processed through systems operated by Dynadot or its service providers as necessary to transmit, receive, store, secure and administer email.
Dynadot’s handling of information is governed by its applicable terms and privacy practices. Further information is available at:
Dynadot Terms and Privacy Policy.
Email cannot be guaranteed to be completely secure. Please do not send passwords, authentication codes, private keys, payment-card information or other highly sensitive credentials through ordinary email or the website contact form.
9. Google Reviews and third-party content
The IT-ICU website may display publicly available Google review content using a SociableKIT Google Reviews widget.
Third-party embedded content or widgets may cause your browser to communicate with the relevant third-party provider. Public reviews displayed through such services originate from public review sources and remain subject to the terms and privacy practices of the platform on which they were originally provided.
Further information about SociableKIT is available at:
10. Information encountered while providing IT services
IT-ICU provides technical services that may require authorised access to client computers, devices, systems, networks, cloud services, backups, accounts or data.
Where a client authorises such access, IT-ICU may necessarily encounter personal, business, confidential or other information stored on or accessible through those systems.
IT-ICU may use such access and information only as reasonably necessary for purposes including:
- providing the agreed service;
- diagnosis and troubleshooting;
- system administration;
- cybersecurity and technical investigation;
- data recovery and backup work;
- repair and remediation;
- communicating findings and recommendations;
- maintaining reasonable service records; and
- complying with applicable legal obligations.
Clients are responsible for ensuring they have appropriate authority to provide IT-ICU with access to systems, accounts, devices and information belonging to their organisation or other persons.
IT-ICU does not obtain ownership of client information merely because that information is accessed while providing technical services.
Where reasonably practical, access credentials should be limited to what is necessary for the engagement and changed, revoked or removed when no longer required.
11. Sensitive information and credentials
IT-ICU does not seek sensitive personal information unless it is reasonably necessary for an authorised service or is otherwise voluntarily and appropriately provided.
Passwords, recovery keys, authentication tokens and similar credentials should be provided only when genuinely required for authorised technical work and should not be included in ordinary website enquiries.
Where practical, temporary or limited-access credentials should be used and revoked or changed when the relevant work is complete.
12. Disclosure of information
IT-ICU may disclose or make information available where reasonably necessary to:
- hosting, network, security, analytics, communications and other service providers used to operate IT-ICU or its website;
- contractors or professional advisers where legitimately required;
- a client or an authorised representative in connection with services being provided;
- detect, prevent or investigate fraud, abuse, cybersecurity threats or security incidents;
- protect IT-ICU, its clients or other persons;
- comply with a lawful request, court order or legal obligation; or
- establish, exercise or defend legal rights.
IT-ICU does not sell customer information or customer lists to third-party marketers.
13. Overseas processing
Some service providers used by IT-ICU operate infrastructure or engage service providers outside Australia. As a result, information associated with website hosting, security, analytics, email or other communications may be processed or stored outside Australia.
Providers used by IT-ICU may include Google, Cloudflare, HostPapa, Dynadot and SociableKIT. The countries involved may vary according to the provider, service, infrastructure, routing and configuration in use at the relevant time.
Where appropriate, IT-ICU takes reasonable steps to select reputable service providers and limits information provided to what is reasonably necessary for the relevant purpose.
14. Information security
IT-ICU takes reasonable technical and organisational measures intended to protect information from unauthorised access, misuse, interference, loss, alteration or disclosure.
Measures may include, where appropriate:
- encryption in transit;
- access controls;
- security monitoring;
- anti-bot and abuse protection;
- website and network security services;
- software maintenance and updates;
- backups;
- authentication controls; and
- limiting access to information according to operational need.
No internet transmission, email service, computer system or storage system can be guaranteed to be completely secure.
If you believe information you have provided to IT-ICU may have been compromised, please contact IT-ICU promptly.
15. Data retention
IT-ICU keeps information for as long as reasonably required for the purpose for which it was collected, or for related operational, security, business, accounting, record-keeping, dispute-resolution or legal purposes.
Retention periods may differ according to the type of information and the circumstances.
For example:
- enquiries and correspondence may be retained as part of normal business communications;
- client and service records may be retained where reasonably useful for service history, support, warranty, security or dispute purposes;
- financial and business records may be retained for applicable accounting, taxation or legal requirements;
- technical and security logs may be retained for operational and security purposes; and
- analytics information is retained according to the relevant Google Analytics configuration and Google’s processing arrangements.
When information is no longer reasonably required, IT-ICU may delete, anonymise or securely dispose of it where appropriate and practical.
16. Access, correction and deletion requests
You may contact IT-ICU if you wish to:
- ask what personal information IT-ICU holds about you;
- request correction of information you believe is inaccurate;
- request deletion of information where appropriate;
- raise a question about how information has been handled; or
- make a privacy-related complaint.
IT-ICU will consider reasonable requests subject to appropriate identity verification and any legitimate security, contractual, business, record-keeping or legal reason requiring information to be retained.
17. Privacy complaints
If you have a concern about how IT-ICU has handled your information, please contact IT-ICU using the details at the end of this policy and provide enough information for the concern to be investigated.
IT-ICU will endeavour to review the matter and respond within a reasonable period, taking into account the nature and complexity of the issue.
18. Marketing communications
A service enquiry may result in communications reasonably necessary to respond to or manage that enquiry.
If IT-ICU sends promotional electronic communications, IT-ICU will provide an appropriate method to opt out where required by applicable law.
IT-ICU does not sell contact details to third-party marketers.
19. Children’s privacy
The IT-ICU website and services are primarily directed to businesses and adults seeking information technology services and are not designed specifically for children.
IT-ICU does not knowingly seek to collect personal information from children through the website except where it is reasonably necessary and appropriately authorised in connection with a legitimate service.
20. External websites
The IT-ICU website may contain links to websites operated by other organisations.
IT-ICU does not control those external websites and this Privacy Policy does not govern their privacy practices. You should review the privacy information provided by the relevant third party.
21. Changes to this Privacy Policy
IT-ICU may update this Privacy Policy when its website, business practices, services, service providers or applicable requirements change.
The current version will be published on the IT-ICU website with its latest revision date.
22. Contact IT-ICU
For privacy questions, requests or complaints, contact:
IT-ICU
Hassall Grove, NSW, Australia
Email: contact@it-icu.com
Phone: 0401 903 525
Website: www.it-icu.com